Privacy Policy

Last Updated: 3 March 2026

1. Data Controller

The data controller responsible for your personal data is Qovlixe, with offices at Román Díaz 117, Santiago, Chile. You can contact us at info@qovlixe.com or +56 9 9225 4392.

This Privacy Policy explains how Qovlixe collects, uses, stores, and protects personal data in connection with the operation of the website qovlixe.com and the provision of acoustic consulting services. It is written in accordance with Chilean Law No. 19.628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada).

2. Data We Collect

We collect personal data in the following circumstances:

Contact form submissions: name, email address, phone number, building name or address, service interest, and message content.
Direct communications: when you contact us by email or phone, we retain records of that communication.
Website usage data: technical data such as IP address, browser type, pages visited, and visit duration, collected through cookies and analytics tools where you have consented to their use.
Service delivery: when we perform an inspection, we may collect information about the property and the inspection results, which are documented in the report delivered to you.

3. Purpose of Processing

We process your personal data for the following purposes:

To respond to enquiries submitted through our contact form or by direct communication.
To schedule and coordinate acoustic inspection services.
To prepare and deliver inspection reports.
To manage our business relationship with clients.
To improve our website and services, where you have consented to analytics cookies.
To comply with applicable legal obligations.

4. Legal Basis for Processing

Under Chilean Law No. 19.628, we process your personal data on the following bases:

Consent: where you have provided explicit consent, for example by submitting the contact form with the privacy checkbox ticked, or by accepting cookies.
Contractual necessity: where processing is necessary to perform a service contract with you.
Legitimate interest: for internal administrative purposes and improving our services.
Legal obligation: where required by applicable Chilean law.

5. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy:

Contact form data: retained for up to 24 months from the date of submission.
Client and service records: retained for 5 years from the completion of services, in accordance with Chilean commercial record-keeping requirements.
Website analytics data: retained in accordance with the retention periods of the analytics service used, typically 26 months.

After the applicable retention period, personal data is securely deleted or anonymised.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share data in the following limited circumstances:

With service providers who assist us in operating our website or delivering services (such as hosting providers or email services), under appropriate data processing agreements.
When required by law, court order, or regulatory authority.
In connection with a business transfer, merger, or acquisition, with appropriate confidentiality protections.

7. Your Rights

Under Chilean Law No. 19.628, you have the following rights regarding your personal data:

Right of access: to request information about what personal data we hold about you.
Right of rectification: to request correction of inaccurate or incomplete data.
Right of cancellation (deletion): to request deletion of your personal data, subject to legal retention requirements.
Right of opposition: to object to processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at info@qovlixe.com. We will respond to your request within 30 business days.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for detailed information about the cookies we use, their purposes, and how to manage your preferences.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include secure data transmission (HTTPS), access controls, and regular review of our data handling practices. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

10. Contact and Complaints

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@qovlixe.com
Phone: +56 9 9225 4392
Address: Román Díaz 117, Santiago, Chile

If you believe your data protection rights have been violated, you may also file a complaint with the relevant Chilean authority. Currently, data protection complaints in Chile may be addressed through civil proceedings under Law No. 19.628. Chile is in the process of updating its data protection framework, and new institutional arrangements may apply in the future.

We reserve the right to update this Privacy Policy. We will notify users of material changes by posting the updated policy on this page with a revised "Last Updated" date.